CONTENT / PLANNING
What to put in a custom courseware brief
Define the change you want
A strong brief describes what people should do differently after learning. “Understand the policy” is a starting point; a clearer goal identifies the decision, action or error the course should address.
Describe the audience
Record learner roles, prior knowledge, languages, devices and working conditions. A short course for experienced staff and an induction for new starters may use the same source material but require different learning designs.
Prepare sources and owners
Identify approved source documents and the people who can resolve questions. Assign an owner for policy or product accuracy and another for learning acceptance where appropriate. Unresolved source conflicts can affect both time and cost.
Agree the learning experience
Discuss scenarios, practice, assessment and accessibility before choosing a media format. Use animation or video where it helps explain an idea. Not every screen needs expensive production to be effective.
Define delivery and maintenance
Specify delivery formats, review rounds, languages and future update responsibilities. Request a scoped proposal that separates initial design, production, localisation and later maintenance. Confirm platform compatibility against your actual environment.